Terms of Service

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and PAYPUGS CARDS SERVICES LTD ("Neto Payment", "we", "us", or "our") governing your use of our payment processing services, cryptocurrency exchange, banking services, and related platforms.

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.

Eligibility

To use our services, you must:

• Be at least 18 years of age or the age of majority in your jurisdiction
• Have the legal capacity to enter into binding contracts
• Not be located in a country subject to international sanctions
• Not be on any prohibited or restricted party lists
• Provide accurate and complete registration information
• Comply with all applicable laws and regulations in your jurisdiction

We reserve the right to refuse service to anyone at any time for any reason consistent with applicable law.

Account Registration and Security

Account Creation

To access our services, you must create an account by providing accurate, current, and complete information. You agree to update this information promptly if it changes. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Identity Verification (KYC)

As a regulated financial service provider, we are required to verify your identity. You must provide valid government-issued identification, proof of address, and any additional documents we may request. We may use third-party services to verify your information. Failure to complete verification may result in account limitations or closure.

Account Security

You must immediately notify us of any unauthorized access or security breach. We recommend enabling two-factor authentication and using strong, unique passwords. You are solely responsible for any losses resulting from unauthorized access due to your failure to maintain account security.

Services Description

Payment Processing Services

We provide payment gateway, payment processing, merchant acquiring, and related services. We facilitate transactions between you and third parties but are not a party to the underlying transaction. We do not guarantee the quality, safety, or legality of goods or services purchased.

Cryptocurrency Services

Our cryptocurrency services include buying, selling, exchanging, and storing digital assets. Cryptocurrency transactions are irreversible. You acknowledge the volatile nature of cryptocurrencies and that you may lose the entire value of your holdings. We are not responsible for market fluctuations or losses.

Banking and Card Services

We offer dedicated IBANs, SWIFT/SEPA transfers, and payment card issuance in partnership with licensed banking institutions. These services are subject to approval and may have additional terms and conditions provided by our banking partners.

Fees and Charges

You agree to pay all applicable fees as disclosed on our platform. Our fees may include:

• Transaction processing fees
• Currency conversion and exchange fees
• Card issuance and maintenance fees
• International transfer fees
• Premium service subscription fees
• Chargeback and dispute resolution fees

We reserve the right to modify our fee structure with 30 days' notice. Continued use of our services after fee changes constitutes acceptance of the new fees.

Prohibited Activities

You agree not to use our services for any unlawful or prohibited purposes, including but not limited to:

• Money laundering, terrorist financing, or other financial crimes
• Fraud, scams, or deceptive practices
• Gambling or games of chance (unless licensed)
• Sale of illegal goods, narcotics, or weapons
• Adult content or services (unless explicitly permitted)
• Intellectual property infringement
• Pyramid schemes or multi-level marketing
• Hacking, phishing, or malware distribution
• Market manipulation or insider trading

Violation of these prohibitions may result in immediate account suspension, fund freezing, and reporting to law enforcement authorities.

Compliance and Reporting

As a registered Money Services Business (MSB) with FINTRAC (M22349044), we are obligated to comply with:

• Anti-Money Laundering (AML) regulations
• Counter-Terrorist Financing (CTF) requirements
• Know Your Customer (KYC) procedures
• Suspicious Activity Reporting (SAR)
• Large Transaction Reporting (LTR)
• International sanctions and embargoes

We may request additional information or documentation at any time to ensure compliance. We reserve the right to report suspicious activities to relevant authorities without prior notice.

Chargebacks and Disputes

If a chargeback is filed against a transaction, we will investigate and may temporarily hold funds pending resolution. You agree to cooperate with our investigation and provide requested documentation. If a chargeback is upheld, you are responsible for the chargeback amount plus applicable fees.

For disputes between you and another user, we may provide information to facilitate resolution but are not obligated to mediate or resolve the dispute.

Limitation of Liability

To the maximum extent permitted by law, Neto Payment shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Service interruptions, delays, or technical failures
• Acts of third parties, including counterparties and banking partners
• Cryptocurrency price volatility or market losses
• Losses due to your breach of security or negligence

Our total liability for any claim shall not exceed the amount of fees paid by you in the 12 months preceding the claim.

Indemnification

You agree to indemnify, defend, and hold harmless Neto Payment, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including legal fees) arising from your use of our services, violation of these Terms, or infringement of any rights of third parties.

Account Suspension and Termination

We may suspend or terminate your account at any time for:

• Violation of these Terms
• Suspected fraudulent or illegal activity
• Failure to complete identity verification
• Excessive chargebacks or disputes
• Risk management or compliance concerns
• Request by law enforcement or regulatory authorities

Upon termination, you remain liable for all outstanding obligations. We will return remaining balances after deducting applicable fees and resolving pending transactions, subject to legal requirements.

Modifications to Services and Terms

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. We may also update these Terms and will provide notice of material changes. Your continued use after changes become effective constitutes acceptance of the modified Terms.

Governing Law and Dispute Resolution

These Terms are governed by the laws of Canada. Any disputes shall be resolved through binding arbitration in accordance with Canadian arbitration rules, except where prohibited by law. You waive the right to participate in class action lawsuits.

If arbitration is unavailable, disputes shall be resolved in the courts of Canada, and you consent to exclusive jurisdiction and venue in such courts.